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in cryogel polymer technology that effectively targets..
- Eye Puffiness from Sinus or Stress
- Tired Eyes from late nights, fatigue and computer work
- Dark Circles from incorrect diet and sleepless nights
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other general enquiries |
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- How long will it take for my order to reach me?
- What are my payment options available?
- To whom should the cheque be addressed?
- Which Credit Cards do you accept?
- What are your working hours?
- How can we contact you?
- Can I place my order by telephone or post?
- How do I know I will receive what I have ordered?
- Do you ship overseas?
- Are there any addtional post & packing costs?
- Can I keep track of my order and purchases?
- What do I do if my order hasn't arrived within the time you specified?
- Whose responsibility is it if my order arrives damaged or is lost in transit?
- Once I have placed an order can it be amended?
- How do I place an order online?
- Are any details I may give you about me stored securely?
- Is it safe to give Credit Card details online?
- Can I get a full refund if I am dissatisfied with the product?
- How long will it take for my order to reach me?
In normal circumstances it will take approximately 2-3 working days for delivery within UK. Deliveries outside the UK will take 5-7 days for European destinations and for the USA, please allow 7-10 days.
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- What are my payment options available?
Our Protx secured site accepts payment via by Switch/Maestro, Mastercard, Visa, AMEX or PAYPAL. Alternatively you can pay by cheque (don't forget to print your order form!) or you can phone your order through on +44 (0) 845 0944 701 with your credit card details. NB. When you are making payment by cheque, we will release the order once payment has cleared.
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- To whom should the cheque be addressed?
All cheques must be made payable to "Pinnacle Body Care" and sent to our address at: Pinnacle Stream Limited, Unit 1A The Crescent, Marsworth, Tring, Hertsfordshire HP23 4LP UK
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- Which Credit Cards do you accept?
We accept Switch/Maestro, Mastercard, Visa, AMEX. Sorry - we do not accept Solo and Visa Electron cards.
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- What are your working hours?
Our Customer Care Department works 8.00am to 7.00pm GMT (Monday - Saturday) to take your order and resolve all order related queries.
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- How can we contact you?
Please feel free to contact us by email at support@eyeslicesverve.co.uk or fax us at +44 (0) 845 0944 702 and you will receive a reply within 24 hours. Alternatively we can be reached on +44 (0) 845 0944 701 between 8.00am to 7.00pm GMT (Monday - Saturday).
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- Can I place my order by telephone or post?
Yes, you can use your credit card to place an order by telephone at the following number: +44 (0) 845 0944 701
Before calling, please note the Product code & Description of the items you wish to order.
You can also post your order together with a cheque made out to "Pinnacle Body Care" to the following address:
Pinnacle Stream Limited, Unit 1A The Crescent, Marsworth, Tring, Hertsfordshire HP23 4LP UK
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- How do I know I will receive what I have ordered?
In the extremely unlikely event that we accept your order and then subsequently discover we cannot fulfill it, we will contact you straight away.
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- Do you ship overseas?
Yes. We do ship overseas but delivery times will vary according to the conditions imposed by the local postal service and customs in your country, and you should allow up to 10 days for delivery.
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- Are there any addtional post & packing costs?
To celebrate the launch of eyeSlices Verve Legendary, for a limited time only we are shipping your order Free Of Charge! What you see is what you pay!
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- Can I keep track of my order and purchases?
At any point in time if you want to track your order status, you can contact our Customer Support on +44 (0) 845 0944 701 or email us at support@eyeslicesverve.co.uk. Kindly provide your Order Number, Customer Details and Date of Order. This will enable us to immediately check and inform you of the status of your order.
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- What do I do if my order hasn't arrived within the time you specified?
Despite all our best endeavours there will be occasions when deliveries are late. If you are worried, or if the order is urgent, you can contact us by phone, fax or email. Any such enquiry will be immediately investigated and we will let you know what is going on, why your product is late, and what we intend to do to put matters right.
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- Whose responsibility is it if my order arrives damaged or is lost in transit?
On the rare occasions this occurs, please inform us and we will send you a replacement immediately.
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- Once I have placed an order can it be amended?
We can certainly amend the order for you providing you inform us about it prior to its dispatch from our warehouse. If you need to add another product which requires your credit card details you may contact us on +44 (0) 845 0944 701 for assistance since it is not advisable to email your card details. If the alteration does not require your card number you could e-mail us the details as soon as possible.
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- How do I place an order online?
To order online, first you will have to click on the Buy Now button next to the product you wish to order. This product will then be added your shopping basket. To checkout, you will be asked to sign in or create an account to allow you to go through to our Secured Shopping Cart to process your order safely.
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- Are any details I may give you about me stored securely?
Yes, we support all the most rigorous policing systems on the Internet and we treat our customers' confidential information with the utmost care.
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- Is it safe to give Credit Card details online?
Your credit card details are safe with EyeSlices Verve. We want our customers to feel completely confident when buying from us over the Internet. This is why we use SSL (Secure Sockets Layer) encryption technology. Our system is far safer than giving your credit card to a waiter who takes it away to the back of a restaurant, for example, but we all do that without question! SSL is the industry-standard security protocol, and it's used by our web site to communicate with secure browsers like Netscape and Internet Explorer. This prevents anyone else from reading the details of your credit card. In addition to this, after your order has been transferred to our processing system all credit card details are removed from the website. Finally, our sales order processing system and internal network is protected by the latest firewall technology.
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- Can I get a full refund if I am dissatisfied with the product?
We guarantee money back refund without question if you are dissatisfied in any way prior to the product being opened. (Please notify us within 30 days of receipt). For hygiene reasons we cannot offer a refund once the product has been opened and/or used. E-mail us at support@eyeslicesverve.co.uk so we can inform you where to send and arrange the refund. Please note that we can only refund the total cost of goods, postal charges cannot be refunded.
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